Prescription Verification Process
Customers may provide us the contact details of the prescribing eye doctor.
When the client places an order, his or her eye care provider office will receive a call from us containing the provided contact lens verification information. The prescriber has eight-business-hours to verify the given prescription. If the prescriber does not respond within the required time, we consider the prescription as verified and we will dispatch the order.
This section is for eye care providers.
As the owners and operators of orchidlens.com, we will follow the prescription verification requirements as set out in the FTC's “Contact Lens Rule” and the “Fairness to Contact Lens Consumers Act”.
In an attempt to verify the prescription of a customer who has placed an order on our shop, your office may have received an automated phone call.
Under the existing laws, we are required to wait eight business hours for reply. In the event of not receiving a response within the eight hours, the client's contact lens order can be dispatched.
Please note: If the patient’s prescription information is valid as mentioned in the automated phone message, then you do not need to reply. You only need to reply if the patient’s prescription information is incorrect, the patient’s prescription has expired, or it is invalid by any other means.
In case the prescription is not confirmed, please contact us on: firstname.lastname@example.org.
Due to the high volume of orders processed daily, and the time constraints involved in providing the best possible buying experience to our mutual customers, we have to make use of an automated phone call service provided to us by a third party.