Help Center

Yes. Orchid Lens is made using FDA approved materials only and by an FDA-certified medical manufacturer. The manufacturing process is a sandwich process, where the color pigments are safely sealed within the lens. We are based in Malaysia and our lenses are certified in the following countries and regions: Australia, Europe (European CE), Singapore, UAE, and United Kingdom. We are constantly seeking to register our products in more countries to provide assurance of the safety of our products to our customers.

Yes. We have non-prescription lenses for people who just want to enhance or change their eye color. We recommend that you get a lens fitting from an eye care professional before your purchase.

You’ll need to purchase a contact lens solution at your local pharmacy or optical shop. Please use solutions that are suitable for soft contact lenses only. For more care tips, visit our Care page.

We can make changes only if your order is not processed or shipped yet. Email us at hello@orchidlens.com with your name, order number, or email address and we will try our best to help. If your order is processed, pending pickup, or shipped, we apologize that we cannot make changes to your order. You can refer to our Exchange and Return Policy page for exchange and/or return.

We try our best to process all orders promptly and within 24-48 hours. For more shipping and delivery information, please visit our Shipping & Delivery page.